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5 Hotel Trends That Are Transforming the Guest Experience

5 Hotel Trends That Are Transforming the Guest Experience

5 Hotel Trends That Are Transforming the Guest Experience

Some hotel trends create ripples in the industry, others tidal waves.

But no matter how large or small the impact of a trend nor how ephemeral or lasting it turns out to be, the hotels that benefit from it the most are those that adapt their guest experience to it the fastest. This is something independent hotels from Site Online Gambling http://indolivebet88.com Site Official Ball, being agile, creative, and free of the inflexible standards characteristic of large chains, are in the best position to accomplish 5 Hotel Trends That Are Transforming the Guest Experience.

Here’s a look at five hospitality trends emerging on the scene and changing the guest experience: some perhaps for good, all certainly for the better.

5 Hotel Trends That Are Transforming the Guest Experience

Without giving too much away and without further ado, the guest experiences arising from these trends are:

Seamless
Personalized
Transformative-travel-inspired
Food-focused
Eco-friendly
The seamless guest experience
Though not the most attention-grabbing of today’s hotel trends, this is one that keeps popping up in industry news because of how fundamentally important it is. Because while the guest experience may indeed be broken into distinct stages — search, book, and stay being the big three — if it feels broken to travelers, it’s going to lead to booking opportunities lost and guest expectations unmet 5 Hotel Trends That Are Transforming the Guest Experience.

Any significant change in the look, feel, and ease of the booking stage compared to the search stage creates a friction in the guest experience that causes travelers to abort rather than book. In the same vein, if it’s a breeze to book a room online but check-in turns out to be a lengthy process of filling out forms by hand, it sets guests up for frustration and disappointment.

Hotels are implementing technology to automate and streamline the entire guest experience from start to finish, from captivating hotel profiles to optimized direct booking engines to one-click check-in functionalities. Hoteliers are taking ownership of every single stage of the customer journey, and in so doing, are creating the seamless guest experience travelers not only appreciate, but have come to expect.

The personalized guest experience

The industry is entering a golden age of personalization in response to evolving consumer expectations. The individual guest has embraced their own uniqueness; the hotel industry must embrace it as well, in all its unique-as-a-snowflake splendor.

Hotel technology providers are investigating solutions that will make the entire guest experience tailored 100% to the individual: to their ideal hotel criteria, even to their food and music preferences 5 Hotel Trends That Are Transforming the Guest Experience.

Hotels are responding to this trend by focusing on making sure their guests feel like guests, like unique individuals and not entries in a booking ledger. By recognizing and catering to their guests’ idiosyncratic preferences and fancies, and through personal interactions with staff, hotels are curating not just one guest experience, but as many guest experiences as there are people who check in.

The transformational-travel guest experience
This hotel trend is one that reflects a new philosophy of travel, the next stage in the evolution of experiential travel, called “transformational travel.”

The travelers behind this trend are seeking self-reflection and development in their travels, to connect with humanity and the natural kingdom, and to return home changed, with shifted perspectives and a deeper understanding of the world they inhabit.

Hotels are supporting them in this mission.

They’re designing guest experiences that enable travelers to challenge themselves and to engage with the local community and in conservation efforts. This can mean anything from offering an off-the-grid meditation retreat to facilitating volunteer work with non-profit organizations. These guest experiences are the antidotes to mindless indulgences and the mindset that the value of a hotel stay lies in the Instagram posts generated from it.

The food-focused guest experience
Nobody would ever call excellent food a “trend.” “A divine element of the human experience,” sure. What is a trend, however, is the new and different ways in which hotels are incorporating food into the guest experience.

 

Setting a New Standard for Hotel Security

Setting a New Standard for Hotel Security

Setting a New Standard for Hotel Security

It was the most awful shooting in current UNITED STATE history, and also a hotel room offered the shooter’s online. The carnage, which left 57 dead as well as another 500 wounded this past October at an outdoor performance in Las Vegas Agen Sbobet Terpercaya worked as a dark tip to the hospitality market that safety and security is vital, and preserving and updating systems as well as training staff members is something that can’t be ignored.

Because the occasion, more details of exactly how awesome Stephen Paddock managed the strike have emerged– information that in retrospection may have read as indication by the resort. For instance, we now know Paddock had a do-not-disturb join his door for three successive days. Also, new details released by police in January as well as outlined by the New York Times reveal that Paddock brought 5 bags to his resort room on his first night, seven even more the next early morning, and an additional six more traveling bags the day prior to the shooting– suspicious activity that hotel team can be educated to identify and report in the future.

Setting a New Standard for Hotel Security

Regretfully, active shooter circumstances are a reality in today’s globe as well as are happening frequently in our country. Just this February, a former student murdered 17 pupils as well as teachers and injured a dozen more at Marjory Stoneman Douglas High School in Park, Fla. And also, not too lengthy prior to in 2016, a shooter eliminated 49 at the Pulse Cocktail Lounge in Orlando. Though these are three incidents with several of the biggest reported deaths, various energetic shooter events have actually occurred at numerous locations across the country.

While energetic shooter situations could take place anywhere, hotels have a greater risk exposure, as they operate with their front doors open up to anyone and everybody who desires to come or go, and they cram in great deals of individuals in one area. Regrettably, when it concerns safety, U.S. hotels are not as aggressive or cautious as resorts overseas, according to the New york city Times. Hotels in the center East are now utilizing “explosive trace detectors as well as x-ray systems” to spot hazardous tools or dynamites going into the vicinity. In the United States, the marketplace faces various challenges as U.S. guests strongly value their privacy.

A recent article published by FOX Information says that the Mandalay Bay resort– like all hotels and various other public rooms– was a “soft target.” They price estimate a UCLA professor and gun legislation specialist, that said visitors can quickly bring tools into hotels. “Weapons in a traveling bag would … easily get past any type of hotel security,” he stated Setting a New Standard for Hotel Security.

So, just what can hoteliers do to shield their visitors, their staff members as well as their services to avoid or stop as well as an active shooter situation? Risk monitoring is the trick.

Assessing the Situation

The U.S. Federal Bureau of Investigation specifies an active shooter as a private “proactively taken part in or attempting to eliminate individuals in a populated location.” The FBI reported 220 active shooter events between 2000 and also 2016, which led to 1,486 casualties. The biggest percent of these cases (greater than 43 percent) took place in locations of commerce. Other incidents happened in institutions, open spaces, government, health care facilities, holy places and also houses.

To comprehend where to go next, the hotel market has to enjoy as well as comprehend energetic shooter and terrorist events taking place around the world to much better secure itself.

Some hotels have currently taken action in the wake of the devastation in Las Vegas. Disney as well as Hilton resorts have both altered their plans concerning do-not-disturb signs. Disney currently supplies guests “room inhabited” signs and also if a sign exists more than 24-HOUR, personnel could go into at will, according to Condé Nast Traveler. At the same time, Hilton has actually altered its plan to make sure that when housekeeping is challenged with a do-not-disturb sign, they are needed to position an unable-to-service indicator under the door informing the visitor that the space will certainly be entered in 1 Day if the sign continues to be. Various other hospitality business like Caesars and Wynn Resorts have additionally amended their do-not-disturb plans to enable evaluations, the Press of Atlantic City reported.

Luggage scanners are being taken into consideration also, Muller Group International Head Of State and Chief Executive Officer Jeffrey Muller, a former FBI representative, informed CBS. These vary from those at the airport terminal as brand-new innovation does not need personnel to really open up the bag.

Overseas, hotels have been stepping up protection for many years. The King David Resort in Jerusalem, according to Traveling + Recreation, has windows that can endure blasts, bomb scanning innovation and also an advanced air system to fight possible toxic gas attacks. The New York Times reported that a hotel in New Delhi is utilizing facial recognition innovation as part of its enhanced security initiatives and that other major hotel chains in India have started using eruptive trace detectors and also x-ray devices Setting a New Standard for Hotel Security.